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Hold your package at a secure location

Hold your package at a secure location

We know every package means something important this holiday season. That鈥檚 why you can ask us to hold a package that's already heading your way at a secure BOB体育 location for pickup.

We know every package means something important this holiday season. That鈥檚 why you can ask us to hold a package that's already heading your way at a secure BOB体育 location for pickup.

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Get $5 Walgreens Cash rewards with every BOB体育 pickup and drop off*.
On Walgreens purchases of $25 or more. Ask a Walgreens associate to print your coupon. Offer ends 1/31/22.

Get $5 Walgreens Cash rewards with every BOB体育 pickup and drop off*.
On Walgreens purchases of $25 or more. Ask a Walgreens associate to print your coupon.
Offer ends 1/31/22.

Keep your gifts safe

The holidays are busy, and so are you. We can help you manage the hustle and bustle by making it easy to request to hold a package for pickup at a location near where you live or work. Then you pick it up at your convenience.
Here鈥檚 how it works:

The holidays are busy, and so are you. We can help you manage the hustle and bustle by making it easy to request to hold a package for pickup at a location near where you live or work. Then you pick it up at your convenience. Here鈥檚 how it works:

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Go to our tracking page and enter your tracking number. Select Manage Delivery, then Hold at Location.

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From the options provided, choose the location where you want to request your package to be sent. You can also search for participating locations near you.

Location

Wait for a notification via text, automated phone call, or email letting you know that your package is ready to be picked up.

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You can also use our free BOB体育 Delivery Manager app to request that your package be held for pickup. Just log in and select a location that鈥檚 convenient for you. Plus, you鈥檒l receive a QR code that makes picking up your package a snap.

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Holding a package at a location

I requested my package to be held for pickup at a BOB体育 location.

When your package is delivered to the BOB体育 location, you鈥檒l be notified that the package is ready for pickup. You鈥檒l receive a text, automated phone call, or email. Your notification type will depend on whether your phone number was added to the shipping label and/or if you鈥檙e using the BOB体育 Delivery Manager app.

Bring a government-issued photo ID.

  • If your name doesn鈥檛 match the name on the package label, you鈥檒l need the tracking number.
  • If the address on your ID doesn鈥檛 match the address on the package label, you鈥檒l also need to bring an alternative form of ID. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.

I鈥檓 picking up a missed delivery.

  • BOB体育 will hold your package for up to 7 days for both BOB体育 Groundservice and BOB体育 Expressservice before it鈥檚 returned to the shipper.
  • You鈥檒l need to bring your tracking number, government-issued photo ID, and your door tag number.
  • To learn where your package is being held, you鈥檒l need to track your package.

The difference is the timing of the request.

  • A request for BOB体育 Hold for Pickup is made prior to the package being shipped. In other words, you intended for the package to be delivered to a BOB体育 location and held for pickup from the start of the shipment process.
  • A request to redirect a package to be held at a location for pickup is made after the package has been shipped. This means we鈥檒l try to deliver the package to the BOB体育 location you indicate in your request to redirect it instead of the original delivery address.

In both instances, we鈥檒l happily hold your package for pickup at your convenience for up to 7 days.

BOB体育 Hold for Pickup allows you to request packages to be held at a BOB体育 location. Once redirected, you can pick up packages on your schedule at locations that are convenient to where you work or live.

Requests made prior to midnight the day before scheduled delivery should be available for pickup the next day.

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Picking up a package

You鈥檒l need a government-issued photo ID. If your ID address doesn鈥檛 match the package label address, you鈥檒l also need your tracking number and an alternative form of ID. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.

You should get a text, automated call, or email notifying you that your package is ready for pickup. You can pick up your package any time after that during normal business hours. Hours vary from location to location. Check the hours of BOB体育 locations near you.

If you requested your package to be held for pickup and we were able to meet the request, go to the location you selected. If you鈥檙e not sure which location you chose, call Customer Service at 1.800.GoBOB体育 1.800.463.3339. If it鈥檚 a missed delivery, you鈥檒l need to track your package.

BOB体育 will hold your BOB体育 Express or BOB体育 Ground package for up to 7 days. After that, we鈥檒l return it to the shipper.

Although your package may be at a local facility, it won鈥檛 be available for pickup until processed. BOB体育 will attempt to contact you by phone or email once it鈥檚 processed and ready for pickup.

If you鈥檝e been notified by BOB体育 that your package is ready for pickup, you鈥檒l need the tracking number or door tag and a government-issued photo ID that includes the recipient's address.

Packages that are redirected to a BOB体育 location after they were shipped are usually available on the original delivery date. Rarely, additional time may be needed to get the package to the new location, depending on when the redirect request was made.

Anyone who lives at the same address as you can pick up your package. They鈥檒l need the tracking number and a government-issued photo ID that proves they live at the same address as the one on the package label. They can also use an alternative ID to prove they live with you. They can bring a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement with them as proof.


If you use BOB体育 Delivery Manager to request to redirect your package, you鈥檒l receive a QR code. You can share that code with someone, and they can use it to pick up your package for you, as long as it doesn鈥檛 require an adult signature.

If a delivery requires a signature or if the package can鈥檛 be left at your home, we may deliver your package to a nearby secure location for pickup, such as your local BOB体育 Office or Walgreens store. With extended business hours, you can stop by the location listed on your door tag to pick up your package on your schedule, as early as the same day.

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Picking up a missed delivery

First, you鈥檒l need to find where your package is being held. Track your package.

You can also track your package:

  • Through the app by downloading the BOB体育 Mobile app and scanning the barcode on your door tag. You will get specific information about your missed shipment and your available delivery options.
  • By texting 鈥渇ollow鈥 and your door tag number to 48773 (ex: follow DT999999999999).
    If you need more help, call 1.800.GoBOB体育 1.800.463.3339 and say 鈥渢rack my package,鈥 then follow the prompts.


On the back of your door tag, you may also have the option to fill out a form and leave it with your signature, authorizing a next-business-day redelivery.

Bring the door tag or tracking number and a government-issued photo ID to your pickup location. Give them to the team member and sign for your package.

If the address on your government-issued photo ID doesn鈥檛 match the address on the package label, make sure to bring an alternative ID聽 with a matching address. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.

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General BOB体育 questions

The last pickup is the last time packages are picked up from a BOB体育 location or drop box on a particular day. If you bring your package in or drop it off after the last pickup time, it will ship the next business day.

Certain options may not apply to specific deliveries. For example, some shippers may restrict certain delivery options. Or they may not allow recipients to change the destination once the shipment is in transit. BOB体育 Delivery Manager will allow recipients to select only eligible delivery options.

Tips and tools for managing your deliveries

Frequently asked questions on a mobile device

Package management FAQs

Discover how to manage deliveries, request a hold, and more with BOB体育 Delivery Manager and Hold at Location services.聽

Customer picking up a package from a retailer

Participating retailer FAQs

Get details on what packages are eligible to be held at a location near you, how long a package can be held, and more.聽

Customer downloading the BOB体育 mobile app

Download the BOB体育 Mobile app

Get the power to stay on top of your deliveries, redirect packages, and create new shipments, all from your phone.

Need more help finding the right solution? Call us at 1.800.GoBOB体育 1.800.463.3339.